Frequently Asked Questions
I have a question about:
Using This Website (passwords, creating an account, etc.)
Placing an Order
My Order Has Already Been Placed
Payment Information
Stock/Inventory
Shipping
Returns
Product Selection
Using This Website (passwords, creating an account, etc.)
1) What are the benefits to having an account on this site?
For many of the products on the site, we offer customers with accounts (who work in the industry) even better pricing than "guest" shoppers. Customers with accounts can also:
- Check the status of orders
- View and re-order previous orders easily
- Access quotes online, and convert them to orders at the touch of a button
- Qualified customers can pay with purchase orders
- Earn reward points for purchases
2) How do I create an account?
Click the "Log-In or Register" link at the top right corner of every page on this website. Click the "Register" link, fill in the form, and you'll have an account in no time!
Once we have manually reviewed your account, your pricing will be setup. This will be done within 5 business hours. Contact us at sales(AT)controlconsultantsinc.com or (855)294-1023 if you need us to expedite this.
3) I think there’s a problem with my pricing.
Contact us at sales(AT)controlconsultantsinc.com or (781) 335-8353 x4 and tell us what the problem is so that we can look into it.
4) How can I reach CCI for assistance?
Contact us at sales(AT)controlconsultantsinc.com or (781) 335-8353 x4.
5) Do I need an account to place an order?
No, you do not need an account to place an order. Having account does come with great benefits though like special pricing, rewards points, the ability to check the status of your order, and the ability to re-order easily.
6) I forgot my password, how do I log in?
- Go to the "Log-In or Register" link at the top right corner of every page on this website.
- Select the "Log In" link in the drop-down menu.
- Click the “Forgot your Password?” link.
- Submit your email address to receive an email with instructions on how to reset your password.
Not sure what email address you used? Contact us at sales(AT)controlconsultantsinc.com or (781) 335-8353 x4.
7) Can I purchase online? In the past I’ve placed my CCI orders by phone, email, fax, or in person.
Absolutely! Many of our customers that used to (and still do) place orders by phone, email, fax, or in person, also place orders through our online store. Make sure to setup an account so that we can synch up your pricing.
8) How can I get a quote?
You can submit a Quote Request through this online store. Products have an orange button that says “Add to Quote”. Go through the site, and add all the parts you need quoted . After you’ve added ALL the parts to the quote, you can enter comments in the “Remarks” fields, fill in your contact information, and hit the “Submit Quote Request”. We will get back to you within one business day. If you need a rush quote, make sure to note your urgency as a comment.
Note: Wait to write comments on the form until you’ve add ALL the products you are going to add to the quote (otherwise the form erases your remarks each time you leave the quote page).
You can also send an email to sales(AT)controlconsultantsinc.com with:
• The exact parts and quantities you need
• Your name, company, and phone #
9) Who is CCI?
Control Consultants, Inc. (CCI) is a wholesale controls and commercial HVAC distributor. We sell commerical HVAC parts and building automation controls from Honeywell, Functional Devices, INTEC Controls, Belimo, Vykon, Honeywell Analytics, ACI, MAMAC Systems, Tasseron, ecobee and many other high quality manufacturers. This website is our online store. We also have a showroom and warehouse in Weymouth, MA, which is 10 miles south of Boston.
1) How do I place an order online?
• Each time you see an item you want to purchase, click the orange “Add to cart” button.
• When you have everything you need in your shopping cart, click the cart icon in the top right corner of your screen. Select the orange “Checkout” button that appears.
• Select whether you want to purchase as a guest, or as a logged-in customer with an account – it’s your choice.
• On the checkout screen, you’ll enter billing, shipping, and payment information and submit your order.
• You’ll receive an email confirming your order has been submitting successfully.
• We’ll process your order within one business day, and followup with you to let you know the status of your order.
2) What’s the difference between the orange “add to cart” and “add to quote” buttons?
The “Add to cart” button will add the product to a shopping cart where you can purchase the item. The “add to quote” button will add the product to a quote, which you will be able submit to CCI. Submitting a quote to CCI doesn’t commit you to purchasing the product. It means CCI will get back to you with pricing and availability.
3) Can I place an order for a product not listed on this website, but is from a manufacturer you carry?
Probably! Let us know what you need at sales(AT)controlconsultantsinc.com or (781) 335-8353 x4.
My Order Has Already Been Placed
1) Can I change my order?
If you want to add an additional product to your order, it’s best to initiate a new order for the additional part.
If you need to cancel some or all of an order you’ve placed, contact us at sales(AT)controlconsultantsinc.com or (781) 335-8353 x4.
2) How do I cancel my order?
Contact us at sales(AT)controlconsultantsinc.com or (781) 335-8353 x4.
3) When will I receive my order?
In stock orders received by 1:00pm ET are typically shipped same day. For items that are out of stock or non-stock items, it depends on the specific items you have ordered. Most orders are generally shipped complete. If an item in your order is out of stock, we will ship the order when all parts are available.
4) What do you mean my order is backordered?
The part may be a non-stock item or out of stock. We will work with the manufacturer to get the product your ordered ASAP.
5) How can I check the status of my order?
If you sign up for an account, you can check for notes and the status of your order in your account You will receive an email each time the status of your order is updated (received, processing, shipped). We may send you additional emails, too. You are always welcome to contact us at sales(AT)controlconsultantsinc.com or (781) 335-8353 x4, too.
If you have an account, log-in and view the status of your order. In addition to posting the status of your order and tracking information in your account, sometimes we leave order status notes at the bottom of invoices.
1) I’m already a CCI customer with a credit line, but I’ve never ordered online. Can I pay by PO if I order online?
Yes! To get started, you will need to log-in. If you don’t have an account, contact us at sales(AT)controlconsultantsinc.com or (781) 335-8353 x4 and we will set you up with one.
If your account is in good standing, when you get to the checkout screen, you will see an option to pay with a purchase order in the list of payment options available to you.
2) Do you charge sales tax?
We collect sales tax for orders coming from Massachusetts, Rhode Island, Connecticut and Maine.
3) What forms of payment do you accept?
We accept Paypal, Visa, Mastercard, American Express and Discover.
4) Do you accept Purchase Orders (PO)?
We offer the option to pay with a PO to customers who have established a credit line with Control Consultants, Inc. Please submit a credit application to apply for a line of credit.
5) How do I fill out a credit application?
Download a credit application and return the complete form to the email address or fax number on the application form. The credit application review usually takes 2 - 10 business days.
1) Is everything on your site in stock?
We do stock a huge number of items, but not everything listed in the online store is in stock. There's four possible scenarios:
Scenario #1) For some items, we list the exact amount we have available in stock in our online store. You can find this amount on product description pages, to the right of the product photo/below the product title. The area where stock appears is circled in red in the image below.
Scenario #2) We stock the components and can assemble and ship the parts same day. For example, we stock the components for hundreds of Honeywell ball valves. When you place your order, we assemble and ship them the same day if we receive the order by 1:00pm ET, or next day for orders that are placed after 1:00pm ET.
Scenario #3) Some products are available for drop-shipping directly from the manufacturer.
Scenario #4) Some products are on back-order or non-stock items, and while lead times vary, they are usually available to be shipped to you in 1-15 business days. If you need something immediately, call us, we can help determine if we have a substitute part that is in stock.
2) Can I email or call you to check on stock for me?
Absolutely! If you see an item you need, and the exact stock isn’t listed, contact us at sales(AT)controlconsultantsinc.com or (781) 335-8353 x4.
3) Why do you have obsolete parts listed in your store?
We list obsolete parts to make it easy for customers to find out parts are no longer available. We usually include a suggested substitute part in the Product Information tab.
1) How do you ship items?
Orders are shipped via UPS. Items generally ship out within 1 to 7 business days depending on our stock and product availability.
2) Where do you ship to?
We ship to all 50 states in the US, and to Canada.
3) Can I use my own shipping account #?
No, we do not currently offer this as a shipping option.
4) How long will it take for my order to arrive?
We are located in metro Boston, MA and ship most orders from zip code 02189. CCI ships orders via UPS. This map shows the approximate shipping time it takes for an order once it has shipped from our warehouse. Make sure to take weekends and UPS holidays into account when trying to estimate the length of time for your order's shipping.
UPS Shipping from 02189 Weymouth MA
5) Where are the products shipping from?
We are located in metro Boston, MA and ship most orders from zip code 02189. Some orders are drop-shipped from manufacturers, so the location depends on the manufacturers’ warehouse locations.
6) Do you ship orders immediately after the orders are placed?
If your order is received by 1:00 PM ET on a business day and the order is in stock, it will ship same day. For non-stock items, the item will either be drop-shipped from the manufacturer, or shipped as soon as it arrives in our warehouse. Lead times vary, but are generally 1-15 business days.
1) What is your return policy?
A Return Goods Authorization (RGA) must be obtained for every return. The RGA must accompany the returned product - no exceptions. Please contact Control Consultants, Inc. (CCI) for an RGA. CCI is not responsible for merchandise returned without a RGA number. Returned product must be in the original packaging, in new and unused condition with all material, product data sheets, etc. Boxes and packaging must be free from any markings or damage. Products will be inspected upon receipt. CCI reserves the right to deny credit for damaged products or packaging. The customer is responsible for all return shipping costs on items being returned or exchanged. No credit will be given for items lost or damaged during the return shipping. Returned merchandise will be subject to a 15% restocking charge, and any additional restocking fees that CCI is charged by the product manufacturer. No returns will be accepted after 60 days from the original purchase date.
2) Do you charge a re-stocking fee?
CCI charges a 15% restocking fee, as well as any additional restocking fees a manufacturer charges us.
3) How do I return a part?
All returns must have a Return Goods Authorization (RGA). CCI is not responsible for merchandise returned without a RGA number. Email sales(AT)controlconsultantsinc.com to request an RGA. In your email, include:
• part #,
• order #,
• quantity being returned,
• reason for the return,
• your name, company, and phone number.
1) What part should I use for my application?
Here are some useful tools for selecting parts...
- Comparison: You can do a side-by-side comparison of products on our site. When you select a category, you'll see a compare button under each product listing. Check the “Compare” box for two or more products and press the orange compare button at the top of the page. You will see a side by side comparison of the products you checked.
- Honeywell VBN Control Ball Valve Quick Selection Guide
- Contact us at sales(AT)controlconsultantsinc.com or (781) 335-8353 x4.
2) Do you really assemble and ship valves and actuators same day?
We assemble Honeywell VBN ball valves and MVN actuators here in our warehouse. We stock the components for hundreds of Honeywell ball valves and actuators, and can assemble them same day for orders received by 1:00pm ET. If an order arrives after 1:00pm ET, we'll do our best to assemble them same day but we believe it's important we get the order right - so we may need to ship your order the next day.
3) What manufacturers do you carry?
Visit our online line card. We carry AIC, ACI, Aurora-AX, Badger, Belimo, Blue Ridge Technologies, Cleveland Controls, Contemporary Controls, ConnectAir, Diversitech, DG Logik, Eaton Cutler Hammer, EasyIO / Infocon, Entouch Controls, E-Mon, Fluke, Functional Devices, Honeywell, Honeywell Analytics, Honeywell Braukman, IDEC, INTEC controls, Johnson Controls, Lenz/AC Tech, Little Giant, KMC, MAMAC Systems, MARS, MaxLine, Schneider Electric, McDonnell & Miller, Senva, Siemens, Sontay, System Sensor, Tasseron, TECO Westinghouse, Tekmar, Thermokon, Tridium, Veris Industries, Viconics, Vortek, Vykon, Wiha Tools, and others…
4) If a part is out of stock or obsolete can you recommend a substitute part?
For many parts, on the part’s product description page, we list a substitute part under the ‘Product Information’ tab.