Terms & Conditions

Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Control Consultants, Inc., Copyright © 2015, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Multiple Product Orders
For a multiple product order, we typically ship all products in the order at the same time.

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Control Consultants, Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Control Consultants, Inc. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock Products
We will ship your product as it becomes available. Usually, in-stock products ship the same day if ordered by 12:00PM ET, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. If the product you have ordered is out-of-stock your order will be shipped as soon as possible. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the ControlConsultantsOnline.com site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

Return Policy
A Return Goods Authorization (RGA) must be obtained for every return. This must accompany the returned product. Please contact Control Consultants, Inc. (CCI) at sales(AT) controlconsultantsinc.com for an RGA. CCI is not responsible for merchandise returned without a RGA number. Returned product must be in the original packaging, in new and unused condition with all material, product data sheets, etc. Boxes and packaging must be free from any markings or damage. Products will be inspected upon receipt. CCI reserves the right to deny credit for damaged products or packaging. The customer is responsible for all return shipping costs on items being returned or exchanged. No credit will be given for items lost or damaged during the return shipping. Returned merchandise will be subject to a 15% restocking charge, and any additional restocking fees that CCI is charged by the product manufacturer. No returns will be accepted after 60 days from the original purchase date.

Sales and Shipping Policy
Items generally ship out within three (3) business days depending factory availability. We try to ship in-stock orders received by 12PM ET out the same day. All orders must be single release for immediate shipment to a single destination. 
Special shipping or handling may apply for extremely large or heavy orders. Control Consultants, Inc. does not currently ship internationally.

Taxes
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within CT, MA, ME and RI. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Please note, for orders going to Canadian addresses, customers are 100% responsible for any Customs/Duty/Tax/Disbursement fees charged by the Canadian authorities (these fees are not charged/paid through this site).

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price

Warranty Returns
CCI warrants all equipment to be free from defects in material or workmanship under normal use and service according to the manufacturers warranty. A Warranty RGA must accompany the product stating the defect and date removed from service. Please request a WARR RGA by email from sales(AT) controlconsultantsinc.com. The product will be repaired, replaced, or credited based on the manufactures determination of the defect.

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